The door lock saga continues ....

Phoned up Perrys once more (having checked they had actually ordered the part last week) to see about whether it was OK to bring the car up around lunch time to get the new lock fitted. Then was told they would be able to do it until Thursday (remember I started the ball rolling last monday .. and I'm very p*ssed off with having to use the bootlace everytime I drive anywhere). So I pointed out I'd tried to order the lock last Monday, I checked last week and was told it could be done Monday, and its starting to hamper me workwise ('cos I'm not leaving my car where I have to park for more than 1 hour with a dodgy lock) only then did they see if they could do it any earlier. This was only after I phoned back when the 'I'll phone back in 5 mins' hadn't after 1/2 hour ... she eventually phoned an hour later ... But after some nagging I'm hopefully (won't believe it until its done) getting it sorted at 3pm today (when I shall take my laptop and write up this morning's liaison meeting minutes). I'm sure I'm right to think that you should have to kick up a fuss to get anything done, and that a little bit of courtesy goes a long way? Or is that where I've been going wrong all these years with the residents/ port in actually listening to their concerns/problems and trying to resolve them as soon as possible?

And do you want to hear something funny/ concerning? ... in their showroom they have a certificate for the best customer service in the Perrys group ... with the customer service I've received there I hate to think what the other Perrys dealerships are like!